✅ TERMS & CONDITIONS – BikesGOM.com

Last Updated: October 15, 2025

Welcome to BikesGOM.com, an online store operated by:

BikesGOM
Calle Casas de Campos 3
29001 Málaga, Spain
VAT: ES B93467000
Email: office@BikesGOM.com

Phone: +34 617 717 859

By accessing BikesGOM.com or placing an order, you agree to these Terms & Conditions.

If you do not agree, please discontinue using the website.

1. Introduction

These Terms & Conditions govern your use of the website BikesGOM.com and any purchase of products made through our online store.

By using our site, you confirm that:

you are at least 18 years old
you have legal capacity to enter into a contract
all information provided by you is accurate

2. About BikesGOM

BikesGOM sells high-performance bicycles including:

Electric bikes (E-bikes)
Electric mountain bikes
Road bikes
Cycling components and accessories

All products listed on BikesGOM.com are:

✔ brand new
✔ original
✔ sourced from official manufacturers or authorized distributors

We do not sell used, refurbished, or open-box items.

3. Product Information

We make every effort to display accurate product information, including:

photos
specifications
descriptions
technical details
pricing

Small variations may occur due to manufacturer updates, model revisions, or screen display differences.

If a product is not as described, customers may use their legal return rights (EU 14-day withdrawal).

4. Prices & Taxes

All prices on BikesGOM.com are:

listed in EUR (€)
include Spanish VAT (IVA) where applicable

Prices may change without notice, but changes do not affect already confirmed paid orders.

Customers outside the EU may be subject to:

import duties
customs clearance fees
VAT of destination country

These are the customer’s responsibility.

5. Payment Methods

BikesGOM uses international, secure, encrypted payment methods.
We accept:

a) Bank Transfer (Recommended for orders above €3,000)

For high-value purchases such as e-bikes, bank transfer is the safest option.

Suitable for EU & international customers
No card limits
Full payment required before processing
Bank fees must be covered by the sender

Bank account details are provided at checkout.

b) Credit & Debit Cards

We accept:

Visa
MasterCard
Maestro

All card payments are processed through trusted international financial providers:

✔ Wise (TransferWise)

✔ OFX

✔ Xoom (by PayPal)

These processors provide:

PCI-DSS Level 1 security
full encryption
global availability

BikesGOM never sees or stores your full card details.

c) Payment Security

To ensure maximum protection:

✔ SSL-encrypted checkout
✔ Anti-fraud verification systems
✔ 3D Secure authentication (if supported)
✔ Identity verification may be required for high-value orders

If verification cannot be completed, BikesGOM may cancel and refund the order.

d) Currency

All transactions are processed in Euro (€).
Your bank may apply exchange fees depending on your country.

6. Order Process

Placing an order requires:

Adding products to cart
Providing accurate billing & shipping information
Selecting a payment method
Accepting these Terms & Conditions
Completing payment
Receiving order confirmation by email

An order becomes binding only when:

✔ payment is completed
✔ BikesGOM confirms your order

We reserve the right to refuse orders in cases of:

payment issues
incorrect information
suspected fraud
product unavailability

7. Shipping & Delivery

All orders ship from our warehouse in Málaga, Spain.

Estimated delivery times:

Spain: 24–72 hours
EU countries: 3–6 business days
International: 5–12 business days

Full details are described in our Shipping Policy.

Delays caused by customs or carriers are beyond our control.

8. EU 14-Day Right of Withdrawal

Customers in the European Union may return products within 14 calendar days of delivery, without giving any reason.

Return conditions:

product unused
in original packaging
all items and accessories included

More details in our Return & Refund Policy.

9. Warranty

All products come with:

✔ 2-year EU legal guarantee
✔ Manufacturer’s commercial warranty (varies by brand)

Warranty covers:

manufacturing defects
material faults
component failures

Warranty does not cover:

normal wear and tear
water damage
accidental damage
misuse
improper maintenance
modifications
non-original parts

See Warranty & Service Policy for full details.

10. Customer Accounts

You may create an account to:

manage orders
store addresses
track shipments
view purchase history

You are responsible for keeping login details secure.

11. Limitation of Liability

BikesGOM is not responsible for:

delays caused by couriers
customs delays
loss due to incorrect addresses
improper installation or misuse
temporary website interruptions
errors originating from third-party services

Our liability is limited to the amount paid for the product.

12. Intellectual Property

All content on BikesGOM.com (text, images, logos, graphics, videos) is protected under copyright laws.

Unauthorized use, reproduction, or distribution is prohibited.

13. Data Protection (GDPR)

BikesGOM processes personal data according to:

GDPR (EU 2016/679)
Spanish Data Protection Law (LOPDGDD)

Full details: Privacy Policy.

14. Cookies

We use essential and optional cookies to ensure website functionality and improve customer experience.

Details in our Cookie Policy.

15. Third-Party Links

Our website may contain external links.
We are not responsible for:

content on third-party websites
privacy practices of external sites
services provided by external companies

16. Applicable Law & Jurisdiction

These Terms & Conditions are governed by:

Spanish law
European Union regulations

Disputes will be resolved by the courts of Málaga, Spain, unless consumer protection laws specify otherwise.

17. Amendments

We may update these Terms & Conditions as needed.
The updated version will always be published on this page.

18. Contact

For questions or clarifications regarding these Terms:

📧 office@BikesGOM.com

📞 +34 617 717 859