✅ SHIPPING POLICY – BikesGOM.com
Last updated: October 15, 202
This Shipping Policy explains how BikesGOM processes, packages, and delivers orders placed on BikesGOM.com.
All orders are shipped from our main warehouse:
BikesGOM
Calle Casas de Campos 3
29001 Málaga, Spain
Email: office@BikesGOM.com
Phone: +34 617 717 859
1. Order Processing Time
Orders are processed Monday to Saturday, 08:30 to 20:00.
✔ Standard processing time: 1–2 business days
Once your order is processed and shipped, you will receive a tracking number by email.
During holidays or high demand periods, processing may take 1–3 additional days.
2. Shipping Areas
We deliver to:
✔ All of Spain (mainland + Balearic Islands)
✔ All EU countries
✔ United Kingdom
✔ Switzerland & Norway
✔ USA, Canada, Australia (selected products only)
✔ International shipping worldwide (depending on local regulations)
If your country does not appear at checkout, please contact us.
3. Shipping Methods & Delivery Times
A. Spain (Mainland)
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Delivery time: 24–72 hours
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Couriers: SEUR, Correos Express, DHL, UPS
B. Balearic Islands
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Delivery time: 2–5 business days
C. European Union
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Delivery time: 3–6 business days
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Couriers: DHL, UPS, DPD, GLS
D. United Kingdom
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Delivery time: 4–7 business days
(Custom charges may apply)
E. International (USA, Canada, Australia, etc.)
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Delivery time: 5–12 business days
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customs clearance may extend delivery times
Note: Delivery estimates do not include customs delays.
4. Shipping Costs
✔ FREE SHIPPING on orders over €3000 (EU only).
✔ Shipping costs for smaller orders are calculated at checkout based on:
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destination country
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package size & weight
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courier rates
You will see the exact shipping price before completing your order.
5. Shipping of E-Bikes & Large Products
Electric bikes and large items require special handling and packaging.
They are shipped:
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in reinforced boxes
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with protection foam
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with serial numbers and documentation
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fully insured during transport
Delivery may require a signature upon receipt.
6. Order Tracking
Once your order is shipped, you will receive:
✔ tracking number
✔ courier name
✔ tracking link
✔ SMS/Email updates (depending on courier)
You can track your order anytime online.
7. Customs, Duties & Taxes
EU Orders
No customs fees apply for deliveries within the European Union.
Non-EU Countries
Customers outside the EU may be subject to:
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import duties
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VAT
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customs clearance fees
These charges are not included in the product price or shipping cost and are the customer’s responsibility.
8. Delivery Issues
A. Incorrect Address
If the delivery address is incorrect or incomplete, delays may occur.
BikesGOM is not responsible for failed deliveries due to customer error.
B. Package Lost or Stolen
All orders are insured during transit.
If your package is lost, we will:
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open a claim with the courier
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replace the product or provide a refund
C. Damaged Parcel
If the package arrives damaged:
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Take photos immediately
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Do not throw away the box
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Contact us within 48 hours
We will arrange repair, replacement, or compensation depending on the case.
9. Pre-Orders & Out-of-Stock Items
For pre-orders or products temporarily out of stock:
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Estimated shipping dates are shown on the product page
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You will receive updates by email
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You can cancel anytime before shipping
10. Delivery Attempts
Most couriers will:
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make 2 delivery attempts
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then hold the package at a pickup point
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or return it to us after several days
If a package is returned to us due to failed delivery attempts, reshipping costs may apply.
11. Contact
For any questions about shipping:
📞 +34 617 717 859
📍 Calle Casas de Campos 3, 29001 Málaga, Spain