top of page

✅ PRIVACY POLICY – BikesGOM.com (GDPR-Compliant)

Last updated: October 15, 202

​

This Privacy Policy explains how BikesGOM collects, uses, stores, and protects your personal data when you visit our website or purchase products from us.

By using BikesGOM.com, you agree to the practices described in this policy.

​

1. Who We Are (Data Controller)

BikesGOM
Calle Casas de Campos 3
29001 Málaga, Spain
VAT: ES B93467000
Email: office@BikesGOM.com


Phone: +34 617 717 859

For GDPR purposes, BikesGOM is the Data Controller responsible for your personal data.

2. Personal Data We Collect

We collect the following categories of personal data:

A. Data you provide directly

  • Full name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Messages or inquiries submitted via our contact form

B. Data collected automatically

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring website

  • Pages visited and time spent

  • Cookies (see Cookie Policy)

C. Data from purchases

  • Products ordered

  • Order history

  • Delivery preferences

  • Invoices and payment confirmations

D. Data from newsletter subscription

  • Name

  • Email address

  • Marketing preferences

3. Legal Basis for Processing (Article 6 GDPR)

We process your data under the following lawful bases:

✔ Contract (Art. 6.1.b)

To process your orders and deliver products.

✔ Legal obligation (Art. 6.1.c)

To keep invoices and records required by Spanish & EU tax law.

✔ Legitimate interest (Art. 6.1.f)

To improve website security, prevent fraud, and enhance customer experience.

✔ Consent (Art. 6.1.a)

For:

  • marketing emails

  • cookies

  • analytics tools

Consent can be withdrawn at any time.

4. Why We Use Your Data

We use your personal data for the following purposes:

✔ To process and deliver your order

✔ To manage payments and prevent fraud

✔ To provide customer support

✔ To send order confirmations and shipping updates

✔ To create invoices and comply with tax and accounting laws

✔ To send marketing/newsletters (only with your consent)

✔ To improve website performance and security

✔ To personalize your shopping experience

5. How We Store & Protect Your Data

We use industry-standard technical and organizational security measures such as:

  • SSL encryption

  • Encrypted databases

  • Secure payment processors (PCI-DSS compliant)

  • Firewalls and anti-malware

  • Limited employee access

  • Strong authentication and access logs

Your information is stored securely on servers within the European Union.

6. Payment Information

BikesGOM does not store your full card details.

All payments are processed securely by accredited third-party payment providers:

  • Stripe

  • PayPal

  • Apple Pay

  • Google Pay

  • Credit/Debit card processors

These providers comply with PCI-DSS Level 1 security standards.

7. Sharing Your Data (Third-Party Recipients)

We only share personal data with trusted partners necessary for operating our business:

✔ Payment processors (Stripe, PayPal, banks)

✔ Shipping companies / couriers

✔ IT service providers (hosting, email services)

✔ Accounting & tax authorities (required by law)

✔ Analytics tools (Google Analytics – only with consent)

We never sell your data to third parties.

8. International Data Transfers

We primarily store data within the EU/EEA.
If any third-party provider transfers data outside the EU, this is done only with:

  • Standard Contractual Clauses (SCCs), or

  • Adequacy decisions by the European Commission.

9. Retention Periods

We keep your data only as long as necessary:

  • Order data: 6–10 years (legal requirement)

  • Account data: until account deletion

  • Marketing emails: until you unsubscribe

  • Cookies: according to Cookie Policy expiry times

  • Support messages: 12–24 months

10. Your GDPR Rights

You have the following rights:

✔ Right of access
✔ Right to rectification
✔ Right to erasure (“right to be forgotten”)
✔ Right to data portability
✔ Right to restrict processing
✔ Right to object
✔ Right to withdraw consent
✔ Right to lodge a complaint with a Data Protection Authority (AEPD Spain)

To exercise your rights, contact us at:

📧 office@BikesGOM.com

We respond within 30 days, as required by GDPR.

11. Cookies

We use cookies to:

  • improve website functionality

  • enable shopping cart features

  • analyze traffic

  • personalize content and offers

Full details are found in our Cookie Policy.

12. Newsletter & Marketing Emails

You receive marketing emails only if you subscribe voluntarily.
You can unsubscribe any time via:

13. Children’s Data

Our website is not intended for persons under 18 years old.
We do not knowingly collect data from minors.

14. Links to Third-Party Sites

We are not responsible for privacy practices of external websites linked from ours.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page, with an updated date.

16. Contact (Privacy Requests)

For any questions about this Privacy Policy or to exercise your rights:

BikesGOM
Calle Casas de Campos 3
29001 Málaga, Spain
Email: office@BikesGOM.com
Phone: +34 617 717 859

bottom of page