Shipping Policy

Last updated: October 15, 2025

Thank you for shopping with BikesGOM!
This Shipping Policy explains how we process, ship, and deliver your orders placed through www.BikesGOM.com.

1. Order Processing

Orders are processed Monday to Friday, excluding Spanish public holidays.
Orders placed before 12:00 PM (CET) are usually processed the same day.
Orders placed after 12:00 PM or on weekends are processed on the next business day.
Once shipped, you will receive a confirmation email with tracking details.

2. Shipping Origin

All products are shipped from our main logistics center:

📍 BikesGOM Warehouse
Calle Casas de Campos, 3, 29001 Málaga, Spain

3. Shipping Destinations

We ship worldwide, including:

All European Union countries
United Kingdom
United States & Canada
Australia & New Zealand
Other international destinations (depending on carrier availability)

If your country is not available at checkout, please contact us for a custom shipping quote at
📧 office@BikesGOM.com

4. Shipping Companies

We work with several trusted shipping and logistics companies, depending on your location and the size of the order.
These may include:

Within Spain & Portugal: Correos, SEUR, MRW, or GLS
EU & UK: DHL, DPD, UPS, FedEx, GLS
Outside Europe: DHL Express, UPS, or FedEx International

We always select the most efficient and secure option for your delivery.

5. Delivery Times

RegionEstimated Delivery TimeCarrier Example

Spain & Portugal1–3 business daysSEUR / MRW / Correos

Rest of EU3–7 business daysDHL / DPD / UPS

UK & Switzerland4–8 business daysDHL / UPS

USA & Canada7–12 business daysFedEx / UPS

Australia & Rest of World10–20 business daysDHL Express

🕒 Delivery times are estimates and may vary due to customs, weather, or high-demand periods.

6. Shipping Costs

Shipping costs are automatically calculated at checkout, based on the destination, weight, and dimensions of your order.

Free shipping for all orders over €3,000 (worldwide).
For orders below this amount, shipping fees are displayed before payment.
Oversized bicycles or large freight shipments may require additional handling fees — we’ll always confirm these before shipping.

7. Customs, Duties & Taxes

Orders shipped within the European Union include all applicable VAT, with no additional customs charges.
Orders shipped outside the EU may be subject to local import duties, taxes, or customs fees, payable by the customer.
BikesGOM is not responsible for delays or extra costs caused by customs procedures.

We recommend checking your country’s import regulations before purchasing.

8. Tracking Your Order

When your order ships, you’ll receive an email containing a tracking number and link.
You can use it to follow your shipment in real time.

If you haven’t received tracking details within 48 hours after placing your order, please contact us at
📧 office@BikesGOM.com

9. Lost, Delayed, or Damaged Shipments

We do our best to ensure your items arrive safely and on time.

If your order is delayed or lost, we’ll help you track or replace it.
If your package arrives damaged, contact us within 48 hours of delivery and include photos of the packaging and product to initiate a claim.

We cannot be held responsible for packages marked as “delivered” by the courier but not received — please contact your local delivery office in such cases.

10. Incorrect or Incomplete Address

Please make sure your shipping address is complete and correct.
If an incorrect or incomplete address is provided, additional re-shipping costs may apply.
Returned packages can be re-sent once the extra shipping fee is paid.

11. Split Shipments

Some products may ship separately (e.g., from different warehouses or suppliers).
You will receive a separate tracking number for each shipment.

12. Contact Us

For any shipping-related questions or special delivery requests, please contact our team:

📧 Email: office@BikesGOM.com
📞 Phone / WhatsApp: +34 617717859
🏢 Address: Calle Casas de Campos, 3, 29001 Málaga, Spain